Frequently Asked Questions
Everything you need to know about shopping with Stella & Dot.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for jewelry and accessories?
We offer a 30-day return policy for a full refund on unworn items in their original packaging. Items returned between 31 and 90 days are eligible for store credit.
Does Stella & Dot jewelry contain nickel or lead?
All of our products are designed to meet the highest safety standards. Our jewelry is lead and nickel safe, ensuring comfort for those with sensitive skin.
How should I care for my Stella & Dot pieces?
To maintain the finish of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the provided pouch.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery times for Canadian orders will be calculated at checkout.
Can I change or cancel my order after it has been placed?
Because we strive to process orders quickly, we have a very short window for changes. Please contact our customer service team within 30 minutes of placing your order for assistance.